- Acknowledge our own pain and the pain of others when dealing with problematic situations
- Attend to the content AND emotions present in the discussions
- Own our own ideas and do not project or force them onto others
- Issues discussed are in strictest confidence before generalised conclusions can be drawn from them
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- Exploring what we have in common and how different we are
- Allowing participants to talk about their experiences in their own expressions/language
- Encouraging participants to build closer connections and exchange their viewpoints on the services or relevant topics
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- Opportunities for engaging more authentically ‘the other side’ without stating pre-conditions
- The small and safe group space should be used to listen to and engage with the painful experiences of participants
- The sense of recognition and esteem both in terms of shared experiences and the role they have in the classroom
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